Double payments: If you make a double payment, the second payment will be refunded to you. To request a refund, please contact us at finance@finwingroup.com or tap on the ‘Help Desk’ option in the App.
Wallet balance:
The wallet balance is valid for 30 days. If you do not use your wallet balance within 30 days, it will expire and no refund will be provided.
All other refund requests:
All other refund requests will be considered on a case-by-case basis. To request a refund, please contact us at finance@finwingroup.com or tap on the ‘Help Desk’ option in the App.
How to Request a Refund
To request a refund, please provide us with the following information:
Your name
Your email address
Your order number
The reason for your refund request
We will review your request and will contact you as soon as possible with a decision.
Thank you for your understanding.
Here are some additional things to keep in mind about our refund policy:
We do not offer refunds for cancellations made within 24 hours of the start of a class.
We do not offer refunds for classes that are missed due to illness or other unforeseen circumstances.
We reserve the right to deny any refund request if we believe that the request is fraudulent or unreasonable.
We hope this policy is clear and concise. If you have any questions, please do not hesitate to contact us.